February 13th, 2025
Lucidworks, a global leader in AI-powered search and discovery, has selected Foresight to enhance its client engagement strategy through the integration of cutting-edge generative AI capabilities. By leveraging Foresight’s AI-enabled Value Review™ methodology, Lucidworks will standardize and operationalize how they measure and communicate value realization using advanced customer-driven insights. This partnership highlights Lucidworks’ commitment to innovation in customer engagement and retention strategies.
“One of our biggest focuses this year is ensuring that we eliminate surprises in retention while identifying opportunities for expansion,” said Mike Carney, VP of Customer Success at Lucidworks. “With Foresight’s AI-powered capabilities, we can move beyond traditional health metrics by capturing direct insights from our executive buyers, champions, and users. This approach helps us proactively engage with customers and systematically demonstrate the value of our solutions. We see this as a key pillar in our customer success strategy moving forward.”
Lucidworks will integrate Foresight into its customer engagement framework, ensuring value realization is a core part of its ongoing client interactions. By embedding Foresight’s proactive methodology, Lucidworks will replace subjective customer sentiment tracking with structured, data-backed insights that align with customer-defined success outcomes. This will enhance renewal forecasting, elevate executive engagement, and enable a scalable, repeatable process for measuring value over time.
“We built Foresight to address a fundamental challenge in B2B SaaS, which is aligning customer success efforts with how our clients actually define and measure outcomes,” said Sagar Shukla, Co-Founder and CEO of Foresight. “Lucidworks is at the forefront of a new dawn in customer engagement, and we are thrilled to support them in making value realization a seamless, embedded part of every customer interaction. This partnership is a testament to the power of AI-driven customer engagement, and together, we’re transforming how businesses move beyond lagging indicators like NPS and usage data, replacing them with proactive indicators that post-sales teams can leverage to to drive data-driven decision-making that improves GRR and NRR.”
About Lucidworks
Lucidworks delivers AI-powered search and discovery solutions that transform how people find and interact with data. Through its flagship platform, Fusion, Lucidworks powers relevant, personalized digital experiences for Fortune 1000 companies across industries such as retail, financial services, and technology. By combining machine learning, deep user insights, and automation, Lucidworks enables businesses to optimize customer experiences, improve employee productivity, and drive revenue growth. For more information, visit lucidworks.com and connect with us on LinkedIn.
About Foresight
Foresight is the leading AI-Powered Value Realization Platform designed to help post-sales teams eliminate surprise churn, operationalize QBRs, and drive measurable customer outcomes. By incorporating generative AI, Foresight provides real-time, predictive insights that enable Customer Success and Account Management teams to forecast retention risks, identify expansion opportunities, and strengthen executive engagement. Seamlessly integrating with CRM platforms like Salesforce, Foresight empowers businesses to align internal efforts with customer-defined success metrics. To learn more, visit gainforesight.co and follow us on LinkedIn.
